Terms of Service

Using this website

Use the website for lawful business enquiries, product evaluation and other permitted purposes. Provide accurate contact details and submit information only when you are entitled to do so. If you contact us on behalf of a business, make sure you have permission to make the enquiry and share the relevant information.

Do not attempt to access another person’s account or booking, interfere with the website, bypass access restrictions, upload malicious files, or submit abusive, deceptive or unsolicited automated requests. We may restrict activity that threatens the website, other visitors or the confidentiality of their information.

Demonstrations and bookings

The Book a Demo page offers a 30-minute online demonstration with Van. Booking a demonstration does not place a software order, start a paid subscription or authorize a payment.

Choose an available appointment and check the date, time and timezone shown before submitting. The team’s standard scheduling timezone is Barbados time; the booking interface can display times in your selected timezone. Use an email address you monitor so that we can send appointment details and respond to your request.

If you need to change or cancel a booking, use the available booking-management links or contact us at mobilewebengineer1@gmail.com. Please let us know as early as possible. If you do not receive your confirmation or meeting instructions, contact us before the appointment so we can check the booking. Email delivery and online meeting services can experience delays or interruptions.

Documents and remote assistance

You may ask us to demonstrate a relevant workflow using a document from your business. Share only documents you are authorized to provide and remove information that is unnecessary for the demonstration. Do not put passwords, payment-card details, government identification documents or unrelated confidential information in an enquiry or booking note.

Remote assistance is provided only when arranged with you. Agree the purpose and scope of a session with the team before granting access. The presence of a support-tool download link does not itself authorize anyone to access your computer.

Product information and separate service agreements

Website descriptions, examples, videos and demonstrations help you evaluate AWD products. Processing results, supported features and performance depend on the product, configuration, document quality and operating environment. Review the relevant output and confirm suitability for your requirements before relying on it in an operational workflow.

Software licences, paid cloud services, installations, upgrades, subscriptions and related support may have separate quotations or agreements. Those specific terms, including any applicable charges, billing arrangements and cancellation or refund conditions, must be confirmed for the service being ordered. These website terms do not replace an existing agreement or promise a particular commercial arrangement.

Demonstration material does not determine a customs classification, establish regulatory compliance or constitute approval by a customs authority. Your business remains responsible for reviewing documents and obtaining the appropriate professional or official guidance for its submissions.

Website content and third-party services

Website text, designs, images and other material belong to their respective rights holders. You may view and share links to the site for product evaluation. Obtain permission before reproducing or redistributing protected material beyond what applicable law allows.

Links, embedded content, meeting services and support tools may be provided by third parties. Their own terms and privacy practices apply when you use their services. A link does not give us control over their availability or content.

Privacy, questions and updates

Our Privacy Policy explains how website enquiries, bookings and the website’s Google email connection handle information. You do not need to provide your Gmail password to book a demonstration.

We may update these website terms as the site or services change and will show the revised date on this page. Updates do not retrospectively change an already agreed service contract. Nothing in these terms removes rights that cannot lawfully be excluded.

For website, booking or terms-related questions, contact Vanavah Edwards at mobilewebengineer1@gmail.com.